Privacy Policy

Privacy Policy


The Quilted Bear and GDPR

The Quilted Bear takes your privacy very seriously, we strictly adhere to the General Data Protection Regulations (GDPR). This privacy policy will give you complete transparency on when, how and why we may use or store your data.

The Quilted Bear Data Protection Officer

If you have any questions or would like any further information, or request your data to be deleted or edited please contact our data protection officer: Jake Norrie
The Quilted Bear Ltd
Unit 22 Hither Green Industrial Estate
BS21 6XU
01275 341530

What Data Does The Quilted Bear Collect?

Through secure means The Quilted Bear will collect and store your name, address and when necessary phone number and email address.

Why Does The Quilted Bear Collect This Data?

Unless expressed otherwise upon receiving your personal data, The Quilted Bear will not use your data for any reason other than to help complete your order. I.e. we may use your phone number or email address to contact you regarding any queries / updates on your order and its delivery.

The Quilted Bear and Email Marketing

The Quilted Bear from time to time may send various email marketing on promotions, new lines or product information. We will only send these emails when we have your consent to do so.

How Do I Opt Out?

At any time you can opt out by emailing us at: and we will promptly remove you from our mailing lists. Alternatively you can click on the secure link at the bottom of any of our emails which states “unsubscribe”.

Does The Quilted Bear Share This Data With Third Parties?

When necessary The Quilted Bear may share your information including phone numbers and email addresses with our courier companies to oversee the safe delivery of your purchase. Our third parties include, DHL, Royal Mail, Deutsche post, SKYNET, AGI and Whistl.

The Quilted Bear will never pass on your information for any other reason than to ensure your goods are delivered. If you would like to learn more about the individual companies’ privacy policy, please search for the company name followed by the key words: “privacy policy”.

Does The Quilted Bear Store My Payment Information?

No, The Quilted Bear will never store your payment information.

How Does The Quilted Bear Take Payment?

The Quilted Bear will only ever use secure means to process payments. If you are purchasing over our website we use WorldPay and PayPal, both of which are accredited payment service providers. If you would like to learn more, please visit for PayPal’s policies or for WorldPay’s policies. Unless you are placing an order over the phone, your credit card information is never seen or handled by The Quilted Bear.
For orders placed over the phone we use our secure credit card terminals which are hosted by 123 send and processed by Worldpay. Any information which is taken over the phone, including credit card information will be destroyed immediately upon the successful processing of your order with our document shredder.

The Quilted Bear also accepts payments via bank transfers, this should all be secure but please check with your bank if you have any questions.

Is Secure?

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. is hosted by Cloud Commerce Pro who are GDPR compliant. Our website is TLS/SSL encrypted insuring a private connection is established during the time you spend on our site.

What is The Quilted Bears Lawful Basis For Processing Data?

The Quilted Bears lawful basis for processing data is legitimate interests; when placing an order with The Quilted Bear, you voluntarily provide us with you address, phone number and sometimes email address. We will only use this information for ensuring your order is successfully delivered unless agreed / consented otherwise.
The Quilted Bears lawful basis for processing data can also be consent; we will only ever email you marketing information when we have your consent, at any time you can withdraw this consent as explained in “How Do I Opt Out?”.

The Quilted Bear and Google Analytics

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages on our website and the marketing programmes that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following URL –

The Quilted Bear and Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your Right to Raise a Complaint

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) ( We would appreciate the chance to deal with your concerns first, we will take any complaints very seriously, as data protection is very important to us.

Your Right To Erasure

The Quilted Bear is unable to process your right to erasure when; You request your address be removed entirely from our system. We are legally required by HMRC to keep copies of all of our orders for up to 7 years for VAT purposes, if we were to remove your address we would fail to meet this obligation.
Upon request The Quilted Bear will remove your email address from any of our mailing lists, ensuring you are not contacted again.

Your Right of Access

You have all rights to access any data that we may hold about you. You can request access to your data either in writing or verbally. This service is free of charge.

Your Right to Rectification

The Quilted Bear will make every effort to ensure any data of yours we hold is accurate and up to date. At any time should you wish to edit or update any information we hold, please contact our data protection officer at

Your Right to Restrict Processing

You as an individual have the right to request the suppression/restriction of your data. We will still hold this data, but we will not use it until any further notice by you. You can request the restriction through written or verbal communication.

Your Right to Data Portability

The Quilted Bear is not a strict IT environment. We can provide portable data of our registered users, since this will be held in a safe back-end database. Normally, you should have access to this information by simply logging into our website.

Your Right To Object

You have the right to object to any email marketing The Quilted Bear may carry out and you can opt out at any time, as further explained in section “How Do I Opt Out?”.